This 35 minute session includes two modules on navigating conflict and interest based problem solving for conflict resolution.

At the end of this lesson you will be able to: 

• Explore challenges of creating and supporting diverse and representative teams in health care
• Using what you know about your team's personalities and styles to complement team success
• Provide concrete tools for diffusing conflict

Completion of this on-line activity is worth .5 AMA PRA Category 1 Credit(s) ^TM