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Difficult Conversations and The Art of Effective Feedback

Difficult Conversations and the Art of Effective Feedback is a two hour session, with modules covering the topics of Understanding what a Crucial Conversation Is, Tools and Techniques for a Crucial Conversation, and Providing Feedback, along with a Pre-Planning Worksheet for an effective conversation.

At the end of this lesson you will be able to: 

  • Demonstrate knowledge in the application of preparing for a diffcult conversation
  • Develop communication awareness to recognize situations where  negative feedback is needed and apply positive tactics for successful delivery

Completion of this on-line activity is worth 2.0 AMA PRA Category 1 Credit(s) TM