Difficult Conversations and the Art of Effective Feedback is a two hour session, with modules covering the topics of Understanding what a Crucial Conversation Is, Tools and Techniques for a Crucial Conversation, and Providing Feedback, along with a Pre-Planning Worksheet for an effective conversation.
At the end of this lesson you will be able to:
- Demonstrate knowledge in the application of preparing for a diffcult conversation
- Develop communication awareness to recognize situations where negative feedback is needed and apply positive tactics for successful delivery
Completion of this on-line activity is worth 2.0 AMA PRA Category 1 Credit(s) TM